ORDER & SHIPMENT CONFIRMATION:
After placing your order, you will receive an email confirmation confirming your order details. Shortly after confirmation, you will receive a shipping confirmation email along with a tracking number once your order is on its way.
Order are typically processed within 2-14 business days given the hand-knit nature of our pieces. Third Piece ships packages via either USPS or UPS ground out of Boston, Massachusetts. Once an order is shipped, it can take 1-5 business days to arrive depending on where you are located.
ONLINE & IN-STORE RETURN POLICY
If you are not completely satisfied with your purchase, it may be returned for full refund within 14 days of receipt of delivery. To submit a return request, please follow the instructions here:
You will be responsible for the cost of postage/courier for returned goods unless the original item was shipped in error. All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment.
Items returned after the full refund period can be exchanged within 30 days of the date of purchase for another Third Piece purchase of equal value or for a merchandise credit. If the same product is not available, an item of equal value will be offered or a merchandise credit will be issued.
All item must be unworn and in original condition with the hangtag and label attached and/or the original sales receipt.
Please send returns to:
320 Nevada St. Suite 210
Newton, Massachusetts 02460
The Cabled Hooded Cowl
Stay tuned for our next test program. Join our list to be one of the first to know!
Pattern Testing FAQ's:
What do I get for being a Third Piece pattern tester?
As a tester you get the pattern first and for free!
As a tester you also get:
- a special discount on test yarn and materials.
- access to our virtual community group to connect with other knitters
- A beautiful new Third Piece design made by you!
- A special thank you gift once feedback is submitted.
What should I consider before applying?
Skills: With each design, we specify the skills required to make the piece. Please be sure you are comfortable with the general foundations of knitting and the specific skills noted for the new design.
Supplies: At Third Piece, we often source our designs with a mix of our own brand of yarns + specially curated yarns. With each design we specify the yarn type, weight and yardage estimates.
While not required, we do recommend testing with the yarn the pattern was designed with*; however it is not required and you are always welcome to pull from your own stash. We will not provide the supplies to test knit but will list materials suggested.
*As a pattern tester, a primary perk of the program is receiving a special discount on the yarn and tools noted in the pattern test.
Timing & Schedule: With each test there is a defined start and end time for the testing period. We do our best to provide an estimate of the time to knit, but please be mindful of your own knitting speed and capacity in being able to complete the project within the noted time frame.
What are my expectations as a pattern tester?
Prior to moving into a Pattern Test, our designs go through a series of samples, size grading and review by our team. We are looking for your help to be an additional set of eyes and hands that can knit our pattern before we publish out into the universe!
As a tester, here’s what we’re looking for from you:
- spelling mistakes and typos
- feedback on size and fit
- confirm the final yardage/yarn requirements or weight of the garment
- an estimate of time to execute
- sharing of any images of the finished product/process
- honesty with details and ease of pattern interpretation.